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One of the great benefits of our jewelry is how low maintenance it is, but to keep your pieces looking their best, we recommend the following care instructions:

• Avoid direct contact with chemicals (lotions, perfumes, ETC) as both can contribute to fading and dullness
• Wipe away dirt and oil buildup with a soft cloth - preferably a microfiber, or jewelry cloth (Dirt and oil buildup may cause the appearance of the pieces to darken if not cleaned properly)
• Store jewelry separately to avoid scratching
• Best to not sleep in any delicate pieces

 *Please email info@shopbearaccessories for return form to print and fill out

Return/Exchange Instructions

Please read the following instructions carefully as we would like to make your exchange/return process as smooth as possible! 

• All shipments must be sent back within 7 days of receiving the order. 
• We do not cover the cost of sending back a return/exchange and original shipping paid cannot be refunded.
• Shipments sent from outside of Canada must be processed by the country's postal service only as “ Canadian goods returning back to Canada” to avoid customs/duties charges.
• All international parcels processed incorrectly with a customs/duties charge will be rejected and returned to the customer.
• Shipments from the US MUST be sent back with the United States Postal Service (USPS) ONLY.
• If any of these instructions are unclear please reach out to us info@shopbearaccessories.com
• Once we receive your exchange it may take up to 3-5 business days to for you to receive a confirmation email with a store credit code

Store credit codes do not expire but can only be used once and cannot be replaced

To return a purchase, your items must meet the following conditions:

• Be returned within 7 days of your delivery date
• Be in its original, unused, and unaltered  condition. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant stains or is dirtied in any way.
• Be returned with original tags, packaging and unaltered with.
• Items purchased with promo-code or on sale cannot be returned

For further inquiries please contact info@shopbearaccessories.com